About Our Hospital

Home » FAQs » About Our Hospital

• Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…

• My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

  For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…

• My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?

  We do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet…

• Do you offer any payment plans?

  Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…

• Where is your clinic located?

  We are conveniently located on the North Bound Highway 2, opposite Subway with access from 19th Ave in Nanton.

• What do I do in the case of an emergency and your clinic isn’t open?

  In an emergency, call 403-646-2060.

• What are your hours of operation?

  Our regular business hours are 8:30am to 5pm Monday to Friday and 8:30-12pm, 1pm to 5pm on Saturdays.